Shipping & Returns

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Within the Contiguous United States 

Smaller products will be shipped by UPS or FedEx Ground.

Larger and heavier products are almost exclusively shipped by a company that specializes in furniture delivery (see below). Your order is shipped directly to the location you specify. Shipping on every purchase you make is FREE! (On furniture purchases you save $300- $1200 and even more on larger purchases)

Outside the Contiguous United States 

Magnolia Hall can ship to a U.S. agent who would be responsible for receiving, inspecting, and signing for the product in our customer's behalf. This would conclude the purchase and Magnolia Hall’s liability for any damage and/or fees that may occur afterward. Each customer would then be responsible for making their own shipping arrangements from the U.S. to their location. Each customer will be responsible for any charges and/or fees that occur from their U.S. agent. These include, but are not limited to: freight charges, taxes, duties, inspections, packaging, storage, etc.

International 

Magnolia Hall can ship to a U.S. agent who would be responsible for receiving, inspecting, and signing for the product in our customer's behalf. This would conclude the purchase and Magnolia Hall’s liability for any damage and/or fees that may occur afterward. Each customer would then be responsible for making their own shipping arrangements from the U.S. to their location. Each customer will be responsible for any charges and/or fees that occur from their U.S. agent. These include, but are not limited to: freight charges, taxes, duties, inspections, packaging, storage, etc.

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Freight Shipping Information 

 

STANDARD DELIVERY SERVICES

We ship most in stock orders within 7 - 10 days from the receipt of order. Orders are shipped Monday-Friday; weekend and holiday deliveries are excluded. Orders cannot ship to P.O. Boxes due to size/weight restrictions. Your order will be brought to your home; packaging material will not be removed. Please contact our customer service department with any further questions. Please allow 3 - 5 weeks for shipping as it will usually goes by freight carrier. Once your order has shipped you will be provided with a shipment / BOL number that will allow you to track your shipment with the freight company. Please contact our customer service department with any further questions. **Please keep in mind that delays are possible due to the following circumstances outside of our control: holidays, weather, pandemic, etc.**

 

STANDARD IN-HOME DELIVERY SERVICES (An upgraded delivery option that is available for purchase)

Your order will be brought into your home; packaging material will not be removed. When ordering, please provide a daytime number to arrange a delivery appointment. Please allow 3 - 5 weeks for shipping as it will usually goes by freight carrier. In stock items will ship out within 7 - 10 days. Once your order has shipped you will be provided with a shipment / BOL number that will allow you to track your shipment with the freight company. Please contact our customer service department with any further questions. **Please keep in mind that delays are possible due to the following circumstances outside of our control: holidays, weather, pandemic, etc.**

 

WHITE GLOVE IN-HOME DELIVERY SERVICES (An upgraded delivery option that is available for purchase) 

Your order will be brought into your home, and placed into your room of choice; packaging material will be removed, and assembled if required. When ordering, please provide a daytime number to arrange a delivery appointment. Please allow 3 - 5 weeks for shipping as it will usually goes by freight carrier. In stock items will ship out within 7 - 10 days. Once your order has shipped you will be provided with a shipment / BOL number that will allow you to track your shipment with the freight company. Please contact our customer service department with any further questions. **Please keep in mind that delays are possible due to the following circumstances outside of our control: holidays, weather, pandemic, etc.**

* The White Glove freight company will ask the customer to clear the area between the entryway and the room(s) in which they would like the furniture placed, as well as the room itself be cleared out prior to our arrival. We also ask the customer to measure the pathways, stairways, etc. to make sure the furniture they have ordered can be easily placed into the location they choose. We require 3" of clearance on all sides of the furniture in order to make the placement without risk of damage to the customers home or furniture. This is communicated to the customer during the confirmation with the customer.

"White-Glove" Home Delivery Services Include:

  • Scheduled delivery appointment with customer
  • Trained delivery teams
  • Pre-delivery inspection (except bed rails)
  • The shipment will be brought into the home, unpacked and set up in your room of choice (Includes up to 45 minutes of minor assembly)
  • Up or down 1 flight of stairs.

Some Exceptions:

  • Freight company is not / cannot attach mirrors, pictures or chandeliers to walls or ceilings.
  • The placement of shelves is the customer's responsibility.

 

What about delivery damage? 

It is the customer's responsibility to inspect each item for damage as it is brought to your home. After all of your furniture is delivered, the driver will ask you to sign the delivery receipt and you will receive a copy. PLEASE NOTE ANY DAMAGE ON THE FREIGHT BILL AND TAKE PHOTOS. (This includes damage to your home, or yard, or box / packaging). Additional information on this topic, along with other common customer questions, will be provided to you with your shipment notification (either by mail or email depending on your preferred mode of communication). Noting damage on the freight bill will allow insurance to take effect and rectify the situation either by restoring the item to factory standards or by replacing the item as necessary.

 

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Returns / Cancellations Policy 

 

Orders that are requested to be cancelled or returned must first be reviewed and authorized by Magnolia Hall, and must be requested within 30 days of order. Not all items are eligible for review or consideration of cancellation or return. For example: Special Order Items, Customized Items, Discontinued Items, and Discounted Items are not returnable, refundable, or cancellable. 

NOTE: Refusing the delivery of your items without prior approval from Magnolia Hall and/or a failure to make delivery due to inadequate access to the home are the responsibility of the customer and are NOT considered an authorized return. These orders will be subject to a 15% restocking charge and actual return shipping costs, which are the customer's responsibility to pay in full prior to a re-delivery. 

Orders that have been approved for a return, but are already in transit, will be subject to a 15% restocking charge and actual return shipping costs, which are the customer's responsibility. Once a return has been approved, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). NOTE: If approved, funds will be returned in the same manner in which they were received during processing, or store credit will be issued.

To submit a request for the review of a return or cancellation, please Contact Us with your purchase order number and details about the product. If approved, we will respond with instructions for how to proceed with the return of the items from your order.

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Time Frames and Delivery Expectations 

 

Time frames on freight deliveries may vary depending on the area the delivery will be made, and how often a delivery team is in your area. Typically, a freight delivery will take 3 - 5 weeks from the date the freight company receives your order. Magnolia Hall will provide you with a Shipment number as soon as the freight company has your order, and you can use this Shipment number to better track your order with the freight company directly. 

For items that are able to ship by FedEx or UPS, not freight, delivery will typically take 5 - 7 days from the date the order is sent. Magnolia Hall will provide you with tracking for these deliveries when available. 

* Please note that due to the current Covid-19 situation, some routes and areas may experience transit delays because of the volume to these areas. We are continually monitoring these areas and doing our best to operate at a normal capacity. As always, our customer support teams remain staffed and available to answer calls and emails during our normal office times.