Policies

General Policies

Our furniture is made for us under contract, and we sell to you, not to stores. We control our overhead, so we are able to sell furniture of the highest quality at reasonable prices. Furniture is shipped (in most cases directly from the manufacturer) as soon as it is ready. Special Order and Customized pieces do take time to create, and an approximate time frame is noted for your convenience in each product's description. We acknowledge your order as soon as it is received and, if this length of time has changed, we will indicate what you may expect for shipment at that time.

 

Materials

Furniture

We diligently search for traditionally crafted wood furniture. Most pieces are made of solid wood or wood veneers (note specifications in individual product descriptions). Some ornamental features are made of cast resin products. Please request specifics for any item in our collection. Some tables, chairs, and sofas are offered with a choice of wood finishes. This is indicated in the details of each piece.

Accessories

Specifications of the materials that are used are noted in each individual product's description.  

Fabrics

Swatches are mailed free of charge as availability permits. We always prefer that you have an actual sample (when available) of the leather or fabric that you are ordering to insure color accuracy. Some furniture offers fabric choices, customizations,and deluxe fabric options, but may incur an additional up-charge. *Please Note: Sample requests are limited to three per request.

 

Prices

Prices and availability of our products are subject to change without notice. The price on our website will supersede any catalog pricing.

 

Payment

Personal check (allow time to clear), money order, VISA, MasterCard, American Express, or Discover cards are accepted and should be included with your order. Payments can now be made on your Amazon, PayPal, or Synchrony Home accounts. PayPal also includes a Bill Me Later option on qualified accounts. Charges are made at the time your order is placed. Synchrony Home is currently offering No Interest if paid in full within 12 months. 

 

Returns/Cancellations

Special order items are non-cancellable and non-returnable. Other items may be returnable within 30 days, but must be authorized by Magnolia Hall first. If accepted, there will be a 15% restocking charge and actual return shipping costs that are the customer's responsibility. Furniture that is cancelled once it is in transit is considered a return and subject to this policy. NOTE: Failure to make delivery due to inadequate access to the home is the responsibility of the customer and is not considered an authorized return.

 

Shipping

Within the Contiguous United States

Smaller items in the catalog will be shipped by UPS or FedEx Ground.

Larger and heavier items are almost exclusively shipped by a company that specializes in furniture delivery. Your order is shipped directly to the location you specify. Shipping on every purchase you make is FREE! (On furniture purchases you save $300- $1200 and even more on larger purchases)

Outside the Contiguous United States

Magnolia Hall can ship to a U.S. agent who would be responsible for receiving, inspecting, and signing for the product in our customer's behalf. This would conclude the purchase and Magnolia Hall’s liability for any damage and/or fees that may occur afterward. Each customer would then be responsible for making their own shipping arrangements from the U.S. to their location. Each customer will be responsible for any charges and/or fees that occur from their U.S. agent. These include, but are not limited to: freight charges, taxes, duties, inspections, packaging, storage, etc.

International

Magnolia Hall can ship to a U.S. agent who would be responsible for receiving, inspecting, and signing for the product in our customer's behalf. This would conclude the purchase and Magnolia Hall’s liability for any damage and/or fees that may occur afterward. Each customer would then be responsible for making their own shipping arrangements from the U.S. to their location. Each customer will be responsible for any charges and/or fees that occur from their U.S. agent. These include, but are not limited to: freight charges, taxes, duties, inspections, packaging, storage, etc.

 

Gift Certificate

If you can't decide what to buy for someone, give them a Magnolia Hall gift certificate in any amount you wish. This is a perfect gift if you are not sure what to get for your friend or loved one.  Click Here to Read More About Gift Certificates.

 

White Glove Delivery

White Glove Inside delivery and basic setup service is added to all furniture deliveries FOR FREE!. Magnolia Hall cannot be held responsible for additional fees due to any local restrictions or limitations beyond our control. (For example: need for smaller truck or ferry) Click Here to Read More About White Glove Delivery Service

 

Five Year Protection Plan

Protect and keep your furniture looking its best. This plan provides peace of mind regarding accidental stains, rips, tears, burns; accidental scratch, gouge, chip or dent that penetrates the top coat of a hard surface; water or beverage marks or rings; failure of button-tufting or fringe; metal, glass, or stone damage. For a limited time, our 5-year protection plan is FREE for any purchase over $2,500! Click Here to Read More Our Protection Plan

 

Damage

All shipments are fully insured against damage. It is the customer’s responsibility to carefully inspect all items carefully BEFORE signing the freight bill. Failure to do so will cancel the insurance. Any damage discovered after delivery should be reported to Magnolia Hall and the shipping company promptly for consideration. On items delivered by UPS or FedEx, damage should be reported promptly to Magnolia Hall and the shipping company. All cartons and packing should be saved until resolution.

 

Layaway

For your convenience, you may select your furniture and take as long as 12 months to pay if your order is $500 or more. Take the total amount of purchase and divide by 12. This gives you the monthly amount to pay for a year. (If you wish a shorter time, divide by 6 and pay this amount for 6 months.) When the total is paid, furniture will be made up and shipped to you. You are guaranteed current pricing and protected against rising costs during the term of your layaway! To use this method of payment, just call our offices today at (866) 410-2755. You will receive a layaway agreement with confirmation of your order and calculation of your monthly payments. *Note: We cannot guarantee a fabric choice or item will remain available during the layaway term.

Layaway Refund & Terms Policies: Full refunds are available within the first 90 days. After 90 days of your first layaway payment your funds are no longer refundable. However, your layaway funds may be applied toward any other merchandise on the MagnoliaHall.com website of equal or greater value. The use of your layaway funds toward other Magnolia Hall merchandise are only available within 24 months of your first layaway payment, or within 12 months of the last layaway payment, whichever occurs first. After this time, any funds that were applied to a layaway will expire and will no longer be available. Your layaway pricing is only guaranteed and protect against increases within your layaway term of 12 months, which begins on the date of your first payment. If your layaway is not paid in full within the 12 month term, the pricing on your layaway will be updated to reflect the current cost(s) of each item(s) as currently shown on MagnoliaHall.com 


Privacy Policies

Our Privacy Commitment

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we have a link to it on our homepage and at every point where personally identifiable information may be requested.

 

Information We Collect

This notice applies to all information collected or submitted on the magnoliahall.com website. On some pages, you can order products, make requests, and register to receive catalogs. The types of personal information collected at these pages are: Name Address Email address Phone number Credit/Debit Card Information (etc.) On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name Address Phone Number (etc.)

 

The Way We Use Information

We use the information you provide about yourself when placing an order to complete that order and to place you on the Magnolia Hall Romantic Victorian Catalog mailing list. We provide you with the option of not having your name and address shared with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not shared with outside parties, except to the extent necessary to complete the order or delivery. Emails may be collected for use by Magnolia Hall exclusively for periodic emails. Opportunity to opt-out is provided.

When you order our catalog from our website, you have the option of not having your information shared with outside parties except to the extent necessary to complete the mailing of the catalog.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

 

Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.

 

How to Access or Correct Your Information

You can access all your personally identifiable information that we have collected online or through the mails or by telephone. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

 

Terms and Conditions

As the customer, I am responsible for making sure there is proper and adequate access to allow delivery into my desired location. I understand that failure to accept delivery will make me subject to the return policy: SPECIAL ORDERED ITEMS ARE NON-CANCELLABLE AND NON-RETURNABLE. Other items may be returnable within 30 days, but must be authorized by Magnolia Hall first. If accepted, there will be a 15% restocking charge and actual return shipping costs that are the customer's responsibility. Furniture that is cancelled once it is in transit is considered a return and subject to this policy.

All shipments are fully insured against damage. I understand that it is the customer’s responsibility to carefully inspect all items carefully BEFORE signing the freight bill and that a failure to do so will cancel the insurance. I also understand that any damage discovered after delivery should be reported to Magnolia Hall and the shipping company PROMPTLY for consideration. On items delivered by UPS or FedEx, damage should be reported promptly to Magnolia Hall and the shipping company. All cartons and packing should be saved until resolution.