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FAQ

Customer FAQs 

Our hearts go out to all who have been affected by this global health crisis. Rest assured that Magnolia Hall will continue to monitor this global health crisis, and we are responding as best we can to this ever-evolving situation. If you are unable to reach us by phone during normal business hours, please send us an email or use our ‘Contact Us’ form on our website and we will respond to you as soon as possible. We are doing everything in our power to deliver orders on-time, and we appreciate your patience through these unforeseen difficulties. Please refer to our Frequently Asked Questions below for some additional information as well.

We hope you’re staying safe and healthy during these times

Is your showroom open?

For the safety of our Magnolia Hall family, our showroom will be open by appointment only for the time being. Our team members are still available to assist with questions, orders, quotes, and additional information however! 

What are your customer service hours?

We are available to answer calls during our normal business hours:

Monday thru Friday, 9am – 5pm (EST)

Our team members here at Magnolia Hall are ready to meet your needs, and our design consultants are available to help with any questions or concerns that you may have. Our website is still fully functional and a great source of information to assist you as well. We are responding as best we can to an ever evolving situation, so if you are unable to reach us by phone during normal business hours, please send us an email or use our ‘Contact Us’ form on our website and we will respond to you as soon as possible.

Can I still place orders right now?

Absolutely! Our team of design consultants are available to assist you with your order, and our website also allows you to place your orders safely through our online secure checkout.

Will this COVID-19 effect my order’s delivery time frame?

We are working diligently to ensure our customers receive their orders despite the increased shipping demands and precautions around the country. We are doing everything in our power to deliver orders on-time, and we appreciate your patience through these unforeseen difficulties.

How will my order be safely delivered right now?

Our White Glove delivery company has been diligently working to help keep customers and delivery teams safe during these challenging times. Based on current information and feedback from customers, they have decided to implement the following delivery plan:

“Sun Delivery will be offering a Threshold delivery for any customers already scheduled for delivery. If the customer would like to keep their scheduled date, we will deliver the product in the carton through the first doorway or leave it in a safe dry area as directed by the customer such as a garage or front porch. If the customer prefers a white glove delivery, we will hold the order to reschedule for a later date. As we see how the situation progresses, we will be providing additional updates and welcome your feedback or input as well.”

Please keep in mind that by choosing to use the Threshold delivery, you will be given the option of a sooner delivery date, however Sun Delivery will not be able to return at a later time to complete this as a white glove delivery, which would include unpacking and assembling your order.

Will you still be mailing out catalogs at this time?

We will continue to mail out our catalogs weekly. You can request you free copy of our catalog by filling out the form found here.

Are you still able to mail out fabric and finish samples?

We will continue to send our customers fabric and finish samples as they are available for any collections that offer them. Please contact us if you would like to request a sample or to check on their availability.